Customer Service FAQs
Can I return my order if I don't like it or change my mind?
Yes. We offer a 100% satisfaction guarantee. You can return the product for a refund. Though we offer free shipping, the refund will be less the actual shipping cost that we paid and a 10% restocking fee. You can contact us for a quote on what the shipping charge may be before you order.
Do I pay for return shipping?
Return shipping is the customer's responsibility.
How do I go about returning an item?
Please contact us withing 7 days of receiving your purchase for a return authorization number. Returns without this authorization number will be refused. Item must be in new and unused condition. Please ship the item such that it is traceable. Insurance is optional but we are not responsible for damaged or lost return items during transit.
What if my order arrives damaged?
Please email us at service@ironarboretum.com immediately, and keep the original packaging. You may be asked to take pictures and email them to us. Damaged items will be replaced and not refunded. If you want a refund, the return policy will apply.
Can I cancel my order?
We process orders within 2 business days. However, most often times we ship the same or next day. If your order has not been shipped, we will gladly refund your money. If it has been shipped or dropped off at the carrier for shipping, then the return policy applies.
Are all your items in stock and available for delivery?
We only sell items that are in our warehouse. We try as much as possible to keep our inventory up to date. However, occasionally, an item may be sold out before we are able to remove it from our store. In that case, you will be notified and given a full refund. We do not accept back orders.
What is the best way to contact you?
The best way to contact us is via email. All emails and calls will be returned within 1 business day. Go to our contact page for contact information.
Yes. We offer a 100% satisfaction guarantee. You can return the product for a refund. Though we offer free shipping, the refund will be less the actual shipping cost that we paid and a 10% restocking fee. You can contact us for a quote on what the shipping charge may be before you order.
Return shipping is the customer's responsibility.
Please contact us withing 7 days of receiving your purchase for a return authorization number. Returns without this authorization number will be refused. Item must be in new and unused condition. Please ship the item such that it is traceable. Insurance is optional but we are not responsible for damaged or lost return items during transit.
Please email us at service@ironarboretum.com immediately, and keep the original packaging. You may be asked to take pictures and email them to us. Damaged items will be replaced and not refunded. If you want a refund, the return policy will apply.
We process orders within 2 business days. However, most often times we ship the same or next day. If your order has not been shipped, we will gladly refund your money. If it has been shipped or dropped off at the carrier for shipping, then the return policy applies.
We only sell items that are in our warehouse. We try as much as possible to keep our inventory up to date. However, occasionally, an item may be sold out before we are able to remove it from our store. In that case, you will be notified and given a full refund. We do not accept back orders.
The best way to contact us is via email. All emails and calls will be returned within 1 business day. Go to our contact page for contact information.
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